Refund policy

Return & Refund Policy

At NexTECH, we are committed to providing high-quality products and services to our global customers. We respect the laws and regulations of each country and ensure your consumer rights are fully protected.

1. Product Condition Requirements

  • Products with visible wear, damage, or signs of use, as well as free gifts, are not eligible for return.
  • Returns must include all original accessories.
  • For orders placed under a "Buy One, Get One for $0.99" promotion, both items must be returned. If only one item is returned, the refund will equal the amount paid minus the MSRP of the $0.99 item.
  • For "gift with purchase" or "spend-and-save" promotions, both the main item and the free or discounted item must be returned together. If only the main item is returned, the MSRP of the free or discounted item will be deducted from the refund.
  • All returned items must be in their original packaging.
  • Returns that do not meet the conditions above may be rejected.
  • Power Banks: Please do not remove the protective films on both sides. Once removed, the item cannot be returned.

2. 30-Day Return Policy

  • You have 30 days after receiving your item to request a return.
  • All returns within 30 days can be made for any reason.
  • No restocking fees or additional charges apply.
  • Return shipping costs:
    • If the return is due to a product defect or quality issue, NexTECH will cover the return shipping cost.
    • If the return is for other reasons (non-product issues), the customer is responsible for return shipping costs.
  • We recommend retaining your original packaging for a smooth return process.

3. How to Return a Product

  1. Submit a Return Request: Contact our customer service team via live chat or email support@nextech.life to initiate your return request.
  2. Receive Return Instructions: Our team will provide the most convenient return address based on your location. ⚠️ Do not return any item without contacting our team first. Unauthorized returns will be your responsibility.
  3. Ship the Item:
    • Take clear photos of the product, packaging, and accessories to document the condition.
    • Provide a valid tracking number and receipt within 3 days of shipment.

4. Returns Due to Product Defects or Quality Issues

  • Contact support immediately if the product has quality issues or visible defects.
  • After verification, NexTECH will issue a full refund or provide a free replacement, depending on your preference.
  • NexTECH will cover all related shipping costs for defective items.
  • Please provide a video clearly showing the defect to help us analyze and confirm the issue.

5. Refund Timeline

  • Once we receive and confirm the return, refunds will be processed within 2 business days.
  • Bank or credit card processing may take 1–8 business days.
  • Damage during transit will be covered by NexTECH, not the customer.
  • Return shipping reimbursements (when applicable) will be processed via PayPal or another suitable method.

6. Pre-Order Items

  • For pre-order items, the 30-day return period begins on the shipping date, not the order date.

7. Exchanges

  • The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

8. Damages and Issues

  • Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or the wrong item.

9. Cancellations

  • You may cancel your order at any time before it is dispatched.
  • Once your order has been dispatched, cancellation is no longer possible. Please refer to our return policy for further instructions.

10. Customer Service

  • For any questions or concerns regarding your order, shipping, delivery, or returns, please contact us at support@nextech.life.
  • Our team is happy to assist you with any issues to ensure a smooth shopping experience.